Terms & Conditions

A legal disclaimer

The information contained in these Terms and Conditions is provided for general informational purposes only and is intended to govern the use of this website and the purchase of products from our online store.

While we take reasonable care to ensure that the information set out in these Terms is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information provided.

By using this website and/or placing an order, you acknowledge that your use of the site and any purchase made is subject to these Terms and applicable laws, including the Australian Consumer Law. You agree that it is your responsibility to review these Terms periodically to ensure you are aware of any updates or changes.

We reserve the right to amend, update, or replace these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated Terms.

To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or harm arising from reliance on these Terms, errors or omissions in the content, or from the use of this website or products purchased through it, except where such liability cannot be excluded under applicable law.

Nothing in this disclaimer is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

Terms & Conditions - the basics

1. Overview

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date. However, we do not guarantee that all product descriptions, colours, or other content are entirely error-free, complete, or current.

We reserve the right to correct any errors and to update product information at any time without prior notice.

4. Pricing and Payment

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

We reserve the right to change prices at any time without notice. Once an order has been placed, the price at the time of purchase will apply.

Payments must be made in full at the time of ordering through our approved payment providers. We do not store payment details.

5. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraudulent activity

If your order is cancelled after payment, you will receive a full refund.

6. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe. Delivery times may vary depending on location and courier services.

We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Risk of loss passes to you once the order has been dispatched.

7. Returns and Refunds

We accept returns or provide refunds in accordance with Australian Consumer Law.

You may be entitled to a refund, replacement, or repair if goods are:

Faulty or defective
Not as described
Unfit for intended purpose

Change-of-mind returns may be accepted at our discretion, subject to conditions such as item condition and return timeframe.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

We reserve the right to suspend or terminate accounts at our discretion.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by or licensed to us. You may not reproduce, distribute, or use any content without prior written permission.

10. Prohibited Use

You agree not to use this website for any unlawful purpose or in any way that may harm, disrupt, or interfere with the operation of the website or other users’ experience.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or products purchased from it.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

12. Third-Party Services

We may use third-party services (such as payment processors or shipping providers). We are not responsible for the performance, actions, or policies of these third parties.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on this page. It is your responsibility to review these Terms regularly.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us via our website.