Shipping Policy
A legal disclaimer
We strive to ensure that all orders are processed and shipped within the timeframes outlined in our Shipping Policy. However, all shipping and delivery timeframes provided are estimates only and should not be considered guaranteed.
Once an order has been dispatched, we do not have control over the delivery process. As such, we are not liable for delays, losses, or damages caused by shipping carriers, customs processes, or other events outside of our control.
While we take reasonable care to ensure orders are packaged securely, the risk of loss or damage passes to the customer upon dispatch, to the extent permitted by law.
Customers are responsible for providing accurate and complete shipping information at the time of purchase. We are not responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete address details.
To the fullest extent permitted by law, we disclaim liability for any direct, indirect, incidental, or consequential loss or damage arising from shipping delays, delivery failures, or issues related to third-party carriers.
Nothing in this disclaimer is intended to exclude, limit, or modify any rights you may have under applicable laws, including the Australian Consumer Law, which cannot be excluded or restricted.
By placing an order with us, you acknowledge and agree to this Shipping Disclaimer.
Shipping Policy
We aim to provide a smooth and reliable delivery experience so your order arrives safely and on time.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Please note that during peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended.
Shipping Times
Estimated delivery times will vary depending on your location and the shipping method selected at checkout. These timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size or weight of your order. Any applicable shipping fees will be clearly displayed before purchase.
Incorrect Address Information
Please ensure all shipping details are accurate at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the item.
Lost, Stolen, or Damaged Items
Once an order has been handed over to the shipping carrier, it becomes the responsibility of the carrier.
We are not liable for lost or stolen packages confirmed as delivered. If your item arrives damaged, please contact us within 7 days of delivery with supporting photos so we can assist in resolving the issue.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. Delivery times may vary depending on customs processing in the destination country.
Contact
If you have any questions regarding your order or shipping, please contact us through our website.
Legal Notice
Nothing in this Shipping Policy is intended to exclude, limit, or modify any rights you may have under applicable laws, including the Australian Consumer Law.